Privacy Policy

1. Introduction

Batana Cloud ("we", "our", or "us") operates the Batana Cloud web and mobile application suite (the "Service"), an integrated school management platform designed for educational institutions, administrators, teachers, students, and guardians.

We are dedicated to safeguarding the privacy and security of your personal and educational information. This Privacy Policy outlines what information we collect, how we use it, how we protect it, and your rights regarding your data.

2. Information We Collect

We collect information to provide, personalize, and improve our services to educational institutions:

• Account & Profile Information: Full name, email address, phone number, institutional role (e.g., Administrator, Teacher, Student, Parent), and authentication credentials.
• Academic & Operational Records: Student enrollment details, grades, attendance logs, timetables, fee payment records, announcements, and classroom notes submitted by school administrators and staff.
• Device & Usage Information: Device model, operating system version, unique device identifiers, IP address, and standard diagnostic/log data necessary for application stability and crash analytics.

3. How We Use Your Information

We use the collected information solely for legitimate educational and service-related purposes, including:

• Delivering student performance dashboards, digital report cards, and attendance tracking.
• Authenticating users securely and enforcing role-based access control within your institution.
• Sending critical academic alerts, fee updates, and institutional announcements.
• Powering our AI assistant to answer authorized school-related queries and provide administrative insights.
• Diagnosing technical problems, optimizing system performance, and preventing fraud or misuse.

4. Data Protection & Security

We implement industry-standard encryption (both in transit via TLS/SSL and at rest), secure multi-factor authentication mechanisms, and strict role-based access permissions to prevent unauthorized access, alteration, or disclosure of institutional data.

We never sell, rent, or monetize student or personal data to third parties or advertising networks.

5. Data Retention & Deletion

We retain personal data only for as long as necessary to fulfill the educational purposes for which it was collected, or as required by institutional contracts and applicable laws.

Users and educational institutions may request account closure, data export, or complete data deletion at any time by contacting our support team.

6. Children's Privacy

Batana Cloud is an educational tool used by schools. Where student records pertain to minors, accounts and student data are created and managed under the direct supervision and authorization of participating educational institutions and authorized legal guardians.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us: